Backoffice Sales Manager

El puesto se desarrolla en las oficinas de la fábrica de Manresa. Dado que se busca un/a candidato/a con un nivel de inglés suficiente, la descripción del puesto se facilita únicamente en este idioma. Its mission will be to attend B2B distributor's orders and demands, telephone calls and e-mails, with the aim of giving an optimal treatment to the client. To manage the flow of the orders from their arrival, until its preparation and follow-up logistics departure to the delivery to the client, solving their case, incidents that may arise, carry out the necessary administrative procedures in the pre- and post-sale processes, to report information to the Sales Manager and search for information to carry out new projects developing new markets and customers. Funciones y responsabilidades • Manage telephone calls and answer client's e-mails for orders and sales proposals management. • First commercial orientation to the client (analyze needs and offer possible solutions). • Reception and management of orders (by phone or e-mail), introduction into the ERP, verification of established requirements and subsequent monitoring (delivery dates and possible modifications). • Preparation of budgets and offers, in collaboration with the Sales Manager. • Resolution of incidents with customers (complaints, claims, billing, credits, etc.). • Monitoring of collections, in collaboration with the Administration area. • Participate in the preparation of commercial documentation. • Preparation of statistics and commercial reports of managed clients. • Registration of potentials in the CRM, maintenance / introduction of data, preparation of monthly reports of opportunities and monitoring. Requisitos Estudios mínimos: Ciclo Formativo Grado Superior – Técnico Superior en Comercio Internacional Especialidad: Técnico Superior en Comercio Internacional Experiencia mínima: Al menos 3 años Idiomas requeridos: Inglés – Avanzado · Español – Nativo o bilingüe Conocimientos necesarios: Inglés • SalesForce CRM •CRM • ERP• B2B •Relaciones con clientes Requisitos mínimos: • Experience in a similar position. • Proactive and organized person with the ability to manage their own client portfolio and agenda. • Communication skills, empathy and people skills, customer focus. •Proficiency in English at negotiation level, minimum level of English equivalent to an Advanced. Valuable a second language, French or German. • Good knowledge in managing standard office applications, as well as experience in the use of an ERP system (preferably Sage) and CRM tools (Sales Force or similar). • Ability to adapt to change, flexibility and proactivity.