Backoffice Service Desk Specialist - UAT Jhon Martinez

As a Backoffice Service Desk Specialist, you will support a premier global client by tackling complex cases that require sharp investigation and precision. This isn't just basic support; you are the expert responsible for unblocking critical issues through deep analysis and team coordination.

Key Responsibilities:

• 🔎 Investigate: Handle advanced cases requiring documentation review and deep dives.

• ⚙️ Process: Ensure 100% accuracy in high-level administrative and technical requests.

• 📈 Escalate: Coordinate with internal teams to resolve bottlenecks and complex escalations.

• ✅ Quality: Maintain high-quality operational standards for all processed files.

We need analytical thinkers who are ready to dive into the details.

Requirements:

• Experience: Previous background in Backoffice, Service Desk, or advanced administrative support.

• Skills: Strong research capabilities, detail-oriented, and excellent organizational skills.

• Training: 100% availability for a 5-week training (Mon-Fri, 8 AM - 5 PM).

• Schedule: Flexibility for a 42-hour work week (Mon-Sat window, 7 AM - 7 PM).

• Location: Must work on-site at Sede Américas (Carrera 56 # 9 – 21).

• Commitment: Looking for long-term stability with an indefinite contract.

Quick Facts:

• 🗓️ Start Date: April 27, 2026.

• 🔋 Rest Days: Saturday and Sunday off.

All your information will be kept confidential according to EEO guidelines.