Backpacker Hostel Management Trainee Clover 769 Pte. Ltd.
Summary
Hostel Management Trainee handles guest check-ins, reservations, and customer service for a travel-focused hostel chain expanding across Southeast Asia.
Job brief
We are looking for a Hostel Management Trainee to help manage and run our hostel businesses, improve our brand value, and provide for a memorable stay to the guests staying in our accommodation.
The role is multi-faceted. It will improve your skills in customer service, financial management, marketing, and guest experience. It would be great if you are a fellow backpacker at heart, but its not a pre-requisite.
We are looking for someone who is down-to-earth, with a bright personality, enjoys different culture, and a team player. Join us as we expand our brand and team both locally and abroad.
Company Overview
- We run three backpacker hostels in Singapore, a fourth hostel in downtown Bangkok and are in the midst of opening a 5th one this year!
- We are a team who love backpacking, travel, and meeting people from all sorts of background, culture, and language.
- We have been doing this for almost 10 years now and loving everyday of it!
Responsibilities
- Perform all check-in and check-out tasks including cashier duties
- Manage reservations and liaising with OTA account managers
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hostel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Assist in the administrative and marketing aspects of the company
Requirements
- Work experience as a Hostel Front Desk Officer or similar role e.g. in Customer Service roles
- Experience with hotel reservations softwares
- Understanding of how online travel agency websites operate, like Booking.com and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Education in hotel management is a plus
- Entry level may also apply.
- Required to work shift work and weekends
We are hiring a Hostel Management Trainee to help manage our hostel businesses, improve our brand value, and provide a memorable stay to our guests.