Backup Administrator Veeam Engineer

Position: Backup Administrator

ABOUT THE COMPANY
WCS India is an affiliate of Wesley Clover International, a leading technology group headquartered in Canada. We deliver reliable, comprehensive, and best-in-class digital transformation solutions spanning Unified Communication & Collaboration, Contact Center, CX Solutions, CRM, Digital Experience Monitoring (DEM), and related Cloud & SaaS technologies. Our Global Program enables Software Engineering Services for western companies through Overseas Development Centers (ODCs) in India. Our customers include some of the world's foremost technology companies and India's most prominent corporates all powered by exceptional Indian talent.
About Wesley Clover International
Wesley Clover International is a private, global investment management firm and holding company with an extensive track record in Cloud and SaaS innovation. The firm invests in next-generation applications for fixed and mobile communications, video analytics, security, customer engagement, and business enablement from early-stage start-ups through publicly traded companies.

ROLE OVERVIEW
We are looking for a skilled Backup Administrator to join our growing infrastructure team in Gurgaon. In this role, you will take ownership of Veeam-based backup deployments, work directly with customer IT teams, and ensure seamless onboarding and delivery of backup and business continuity services.

KEY RESPONSIBILITIES

Deployment & Technical Administration

• Provision accounts and infrastructure for Veeam deployments (Veeam console, S3 GUIs, etc.)
• Install and configure Veeam Backup & Replication and other Veeam product suite solutions
• Troubleshoot Veeam Backup & Replication issues and resolve product-related incidents
  

Project & Customer Management

• Manage multiple concurrent onboarding projects, prioritizing work against aggressive timelines
• Collaborate closely with customer IT teams to ensure proper and timely deployment of services
• Ensure all sales and customer requests are handled promptly and in line with defined procedures

Communication & Coordination

• Respond to customer queries professionally, maintaining clear communication pre- and post-delivery
• Coordinate onboarding schedules and project timelines with partners and clients.

QUALIFICATIONS

Basic Qualifications

• 3 to 6 years of experience in backup & business continuity, cloud technologies, or IT operations (SaaS, IaaS, DRaaS, BaaS)
• Hands-on experience with Veeam Backup & Replication and related products
• Strong problem-solving and organizational skills with attention to detail
• Ability to independently manage small projects from start to finish
  
• Preferred Qualifications

• Professional certifications (e.g., Veeam VMCE or equivalent)
• Experience with work management or ticketing systems (CRM, Salesforce, Zendesk)
• Familiarity with virtualization platforms: VMware, Hyper-V, or Nutanix
• Previous hands-on experience with DRaaS, BaaS, IaaS, or SaaS environments
  
  WHY JOIN WCS INDIA?
  
• Work with a globally connected team across Canada and India
• Exposure to cutting-edge Cloud, SaaS, and enterprise backup technologies
• Collaborative and growth-oriented culture with international project exposure
• Opportunity to advance your career in a fast-growing digital transformation company