Backup Care Specialist

Wellthy is seeking a Backup Care Specialist to support members in finding temporary and reliable care solutions for children, adult dependents, or pets during emergencies. You will help members establish a tailored Backup Care Circle of trusted individuals and licensed providers, guiding them through sourcing and validating local care options to build a robust backup care framework for immediate and future needs.

Responsibilities will include:

• Engage directly with members to understand and address their backup care needs
• Identify and engage reliable vendors and local providers to fulfill member requests, using innovative approaches to find suitable solutions
• Expand the Care Network by establishing connections with local providers, including private caregivers
• Manage the end-to-end process of delivering immediate and sustainable care solutions to families
• Operate with urgency to identify at least one viable backup care solution for each member within 4-6 hours of request
• Collaborate closely with Care Operations to implement and refine best practices and problem-solve in real time
• Demonstrate independence and confidence in managing shift schedules
• Support the expansion of local resources within the Wellthy Care Network, multitasking during low volume periods

You’re a great fit if you:

• Have 5+ years of childcare and/or senior care experience, especially in backup care
• Hold a bachelor’s degree in healthcare or child development (preferred but not required)
• Are bilingual in English and Spanish (a plus, but not required)
• Have a proven track record of providing effective support to families in need
• Possess exceptional communication and interpersonal skills
• Demonstrate strong problem-solving skills and operate with a sense of urgency
• Are confident in managing shift schedules and working independently
• Are familiar with the local care provider landscape, including licensed providers and private caregivers
• Can employ innovative approaches for sourcing suitable backup care solutions
• Show compassion and commitment to enhancing the member journey
• Are willing to collaborate closely with Care Operations and other team members

Shifts Available:

• Morning: 6am-2pm ET
• Afternoon: 1pm-9pm ET
• Evening: 3pm-11pm ET
• Overnight: 11pm-7am ET

Training hours are Monday-Friday, 9am-5:30pm ET for the first 2 weeks.

Total Compensation

Salary range is $24-$29/hour, depending on shift and experience.

Additional benefits include:

• Remote work environment
• Retirement savings account with matching company contributions
• Mental health benefits
• Sick days

Role Requirements

To work remotely, you must have a strong internet connection, a quiet space to take calls, and a professional, distraction-free environment.

Please note: While we aim to maintain consistency in shift hours, they may change based on business needs, with advance notice provided.