Backup Level 1 Technical Support Technician – on Demand (Jamaica)
Provide Level 1 technical support to end users when service is requested.
Serve as the on-site point of contact for end users at the client’s office in Kingston, Jamaica.
Provide remote assistance through MS Teams, email, and remote-control tools when required.
Troubleshoot basic hardware, software, Windows, connectivity, WiFi, email, internet access, printing, and scanning issues.
Document, update, and close cases and tasks in the incident management platform.
Escalate technology incidents to the appropriate resolution groups and follow up on open requests.
Provide technical support and basic maintenance for end-user hardware and software.
Support hardware and software installations, configurations, moves, additions, and changes (IMAC).
Manage technology asset inventory and service configuration information.
Provide technical assistance during meetings and corporate events when requested.
Perform periodic reviews of basic office technology services and end-user equipment.
Location: 1 Belmont Road, Kingston, Jamaica
Skills required for this job:
- Inventory management
- Networking
- Productivity software
- Remote support
- Technical support
- Ticketing systems
- Windows 11