Baggage Services Supervisor
Description
Responsibilities
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To supervise and allocate Baggage Services Agents to perform baggage make-up and transfer in baggage processing areas to ensure a high standard of service to customer airlines and follow safety rules.
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To supervise and ensure smooth baggage handling.
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To ensure baggage handling activities are performed in accordance with safety procedures.
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To follow up and report irregularities to Duty Controller and carrier representatives.
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To answer and follow up with telephone inquiries relating to baggage handling.
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To follow up and investigate overdue, short shipped and nil confirmation baggage.
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To ensure prompt liaison with internal and external customers for special baggage handling.
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To ensure smooth baggage handling and report problems / corrective actions to Senior Supervisor or Duty Controller
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To communicate all procedural changes and requests to all staff and ensure their full awareness and understanding.
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To maintain staff discipline, efficiency, safety, appearance and morale in Baggage Handling Sections.
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To attend training sessions as and when required.
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To complete other assignments allocated by his / her superior.
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To strictly follow safety regulations and ensure safety driving.
Requirements
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Post secondary or above.
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Minimum 1-2 years supervisory experience.
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Able to control / supervise subordinates.
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Good command of written / spoken English and Chinese
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Knowledge of PC
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Holder of valid HK driving licence 1 & 2.