Bahasa Indonesia Player support Tier 1
About the role:
- Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players with issues via email, including but not limited to password resets and more.
- Business hours 9:00-18:00 (Depending on project you are assigned)
- Support 365 days a year including weekends and holidays (shifts)
Requirements
Requirements:
- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
- Effective in Native written communication skills in Bahasa Indonesian.
- Business level English (includes reading and writing.)
- Able to deliver excellent customer service via email.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
- Able to solve customers’ problems with attentivity and accurately within guidelines.
- Team player mentality.
*This position is only for applicants residing in Japan with a valid working visa.
Working Conditions:
- Office location: Otsuka, Tokyo
- Working hours: 9:00-18:00
Benefits
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee *Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000-yen reimbursement or train pass.