Bakery Clerk

POSITION SUMMARY

A Dave’s Fresh Marketplace Bakery Clerk works in the Bakery Department preparing, baking, packaging, pricing, and merchandising cakes, pies, breads, and many other baked goods. A Bakery Clerk also assists customers with our bakery products and services, providing an excellent customer service experience. This position ensures proper inventory control to maximize product freshness and availability, and answer questions from customers in a friendly and helpful manner.

MINIMUM QUALIFICATIONS

• Prior bakery experience preferred, but not required

• Must be 18 years of age or older

• Must be comfortable with customer facing interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Ensuring that each customer receives outstanding customer service by providing a friendly environment – includes greeting and acknowledging customers, smiling, making eye contact, and all other components of customer service

• Maintaining an awareness of bakery advertisements – I.E., Weekly Ad bakery products

• Sustains a high level of product knowledge and product preparation

• Ensures cleanliness of bakery displays, storage areas, and work areas for safety; includes cleaning of shelves and products, keeping floors free of spills, removing hazardous debris from floors, and sweeping

• Stocks and maintains bakery displays, and ensures tag and pricing accuracy

• Examines the rotation of all bakery products paying particular attention to expired stock and discarding outdated or spoiled items

• Prepares various bakery products; includes the use of appropriate ingredients and proper cooking times for product being made

• Finishes and decorates bakery product as requested by customers

• Requires safe operation and usage of equipment – I.E., knives, scales, wrappers, proofers, compactors, garbage disposals, bread-slicers, and hand trucks

• Cutting gloves must be worn on non-cutting hand while cutting any product. This policy is mandatory

• Putting away cases of product into freezers and other product storage areas • Ensures proper temperatures in all cooler/freezer cases

• Awareness of food allergens; able to answer customer questions regarding food allergens

• Take customer orders with accuracy: both by phone and in-person

• Walks department regularly to ensure an organized, and overall clean appearance at all times

• Maintaining clear communication with the Bakery Manager at all times

• Notifies management of pricing discrepancies

• Assists Bakery Manager as needed

• Ability to train onboarding Bakery Clerks

• Completes all cleaning tasks as required

• Adherence to department-specific dress code policy

• Completes all logs as required

• Strict adherence to all Food Safety & Sanitation practices

• Prepare baked goods with adherence to Dave’s Fresh Marketplace recipes and quality standards

• Adhering to all Dave’s Fresh Marketplace policies, procedures, and practices including signing, pricing, and loss prevention

• Follows all safety practices and procedures

• Performing other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective customer service skills, ensuring customer satisfaction

• Ability to examine products for freshness

• Ability to successfully work in a fast-paced environment

• Willingness to collaborate and work well in a team environment

• Ability to self-motivate and stay on task without constant supervision

• Can calculate basic math functions – I.E., inventory and following recipes

• Must be willing to participate in further job training – I.E., food safety training

• Ability to multi-task, prioritize, and stay organized

• Ability to provide/receive constructive feedback

• Reliable and dependable; able to work a flexible schedule – including weekends

• Must be able to work a minimum of 3 shifts per week

• Ability to solve practical problems

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to lift up to 15 lbs. constantly, up to 20 lbs. frequently, up to 40 lbs. occasionally

• Standing and walking constantly

• Hearing constantly

• Smelling constantly

• Reaching frequently

• Pushing and pulling occasionally

• Stooping occasionally

• Crouching occasionally

• Finger-use occasionally

• Talking occasionally

• Good vision is a constant

• Exposure to extreme cold occasionally

• Exposure to extreme heat occasionally

• May be exposed to various food allergens

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the individuals will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.