Bakery Manager

Position Purpose

The Bakery Manager is responsible for leading all aspects of the Bakery Department to ensure exceptional customer service, product quality, food safety compliance, sales growth, profitability, and team development. This position oversees daily department operations, manages production and inventory, drives merchandising excellence, and develops a high-performing team dedicated to delivering fresh, high-quality bakery products.

Key Responsibilities Department Operations

• Oversee the daily operations of the Bakery Department.
• Ensure department standards for cleanliness, organization, safety, and product quality are consistently maintained.
• Execute company programs, promotional events, and operational initiatives.
• Maintain department readiness with appropriate inventory levels and product availability.
• Monitor department performance and implement operational improvements to increase efficiency and customer satisfaction.

Customer Service

• Deliver and promote exceptional customer service throughout the department.
• Assist customers with bakery selections, special orders, custom cake requests, and product recommendations.
• Resolve customer concerns promptly and professionally.
• Foster a customer-focused culture that drives satisfaction, loyalty, and repeat business.
• Ensure associates provide friendly, knowledgeable, and efficient service.

Production & Product Quality

• Oversee preparation, baking, decorating, packaging, and presentation of bakery products.
• Ensure all products meet company standards for quality, freshness, appearance, and consistency.
• Monitor production levels to support customer demand while minimizing waste.
• Ensure proper dating, labeling, rotation, and storage of all bakery products.
• Maintain attractive displays and sales cases throughout operating hours.

Merchandising & Sales

• Plan and execute bakery merchandising programs, displays, and promotional activities.
• Maintain accurate pricing, signage, and promotional execution.
• Monitor sales trends and adjust production and displays to maximize sales opportunities.
• Ensure displays remain fully stocked, visually appealing, and customer-ready.
• Support sales growth through seasonal, holiday, and special-event merchandising initiatives.

Inventory Management & Shrink Control

• Manage inventory levels to support sales while minimizing waste and shrink.
• Order products, ingredients, and supplies based on sales forecasts and department needs.
• Conduct inventory counts and maintain accurate department records.
• Monitor product movement and identify opportunities to improve inventory productivity.
• Implement shrink reduction strategies through effective planning, production, and product rotation.

Food Safety & Regulatory Compliance

• Ensure compliance with all food safety, sanitation, health, and regulatory requirements.
• Monitor department sanitation practices and cleaning schedules.
• Ensure proper storage, handling, preparation, and display procedures are followed.
• Maintain required food safety documentation and temperature records.
• Train associates on food safety, sanitation, and safe work practices.

Leadership & Team Development

• Recruit, train, coach, and develop department associates.
• Establish performance expectations and provide ongoing feedback.
• Create schedules that align labor resources with business needs.
• Foster teamwork, accountability, and associate engagement.
• Support succession planning and employee development opportunities.

Financial Accountability

• Manage labor expenses and department operating costs.
• Monitor sales, gross profit, shrink, and productivity results.
• Develop action plans to improve financial and operational performance.
• Achieve departmental sales and profitability goals.
• Identify opportunities to improve efficiency while maintaining product quality and service standards.

Safety & Compliance

• Ensure compliance with company policies, procedures, and workplace safety standards.
• Maintain a safe and organized working environment.
• Ensure associates are properly trained on equipment operation and safety procedures.
• Address safety concerns and operational issues promptly.
• Promote a culture of safety and accountability throughout the department.

Qualifications

• High school diploma or equivalent required.
• Previous bakery, food service, restaurant, or retail management experience preferred.
• Prior leadership or supervisory experience preferred.
• Knowledge of baking processes, food safety, inventory management, and merchandising principles.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer, scheduling, and reporting skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent lifting, carrying, pushing, and pulling of products and supplies up to company standards.
• Ability to work in bakery production, refrigerated, and freezer environments.
• Frequent bending, reaching, kneeling, and repetitive hand movements.
• Ability to safely operate ovens, mixers, slicers, proofers, scales, and other bakery equipment.

Key Competencies

• Leadership
• Customer Focus
• Team Development
• Food Safety Compliance
• Product Quality Management
• Merchandising Excellence
• Inventory Management
• Financial Acumen
• Operational Excellence
• Communication
• Accountability
• Results Orientation

The Bakery Manager plays a vital role in delivering fresh, high-quality bakery products and exceptional customer service while driving department sales, ensuring food safety compliance, developing associates, and maintaining operational excellence that contributes to overall store success.

· Access to up to 50% of your earned wages before payday, via our partnership with Stream