Bakery - Manager

Job Title: Bakery Manager
Department: Bakery
Reports To: Store Director

FLSA Status: Nonexempt

Summary
The Bakery Manager will take full responsibility for the operation of the Bakery Department. Responsibility is defined as but not limited to: operations, planning, directing, managing, and achieving targeted profits. In addition, the Bakery Manager is directly responsible for staff development. The individual must cultivate a solid working relationship between himself/herself and his/her staff. Developing and instilling positive morale is the key to success of the Bakery Department. The Bakery Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively.

Essential Duties and Responsibilities
Include the following (other duties may be assigned):

Leads by example; models correct behavior and adherence to company policies and procedures
Responsible for using the tools provided by management to ensure the success of the department
Maintains the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management
Responsible for implementing and maintaining all marketing programs
Manages and assures the proper displaying and selling of all bakery products and advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storing food
Responsible for working with the other department to ensure successful demos
Prepares the weekly and daily work schedules and directs the activities of employees working in the Bakery Department
Responsible for schedule writing that is done fairly and objectively
Manages cost control by managing labor, including overtime, and controlling supply costs
Maintains the Bakery Department under current California Weights & Measures mandates, and trains all employees on the use of proper tares and accurate weights
Packages, displays, and merchandises all bakery goods according to company standards
Maintains current health codes and company standards regarding sanitation and cleanliness
Understands proper usage of all authorized cleaning chemicals in the Bakery Department
Follows the “FIFO”rotation system (first-in, first-out) to maintain freshness of product and reduce shrink
Covers, labels, and dates all leftover products; utilizes leftover products before opening new product
Inspects items during baking processes, including measuring temperatures throughout process to maintain quality and sanitation
Inspects finished bakery products to ensure Bristol Farms standards of quality, weight specifications, & presentation
Follows safety work standards and reports any safety hazards to the Store Director
Conducts accident investigations and completes paperwork in accordance with Cal Osha SAB-198
Maintains bakery cases focusing on sanitation, cleanliness, and keeping correct temperature requirements
Arranges for maintenance and repair of equipment
Is responsible for the training and overall development of employees working in the Bakery Department
Responsible for consistent practices among all department employees
Ensures proper training on weighing, slicing, cutting, and serving of bakery goods
Trains employees on all opening and closing procedures
Ensures proper documentation of training
Documents all meetings/memos/monthly safety training and collects employee signatures as required
Engages and coaches bakery employees in suggestive selling techniques
Responsible for communication with all Bakery Department employees including the use of the Bakery Log Book, the Weekly Training Topics, monthly Safety Training, and the information contained in the Weekly Bulletin
Responsible for communication with the Store Director on all bakery related issues
Examines products bought for resale or received for storage for freshness & quality
Helps breakdown and store products received
Serves customers with a smile and a willing attitude
Handles customer complaints in such a manner to assure customer satisfaction
Follows & enforces policies and procedures set forth in the employee handbook at all times, especially on service standards and appearance
At all times, meets and exceeds Bristol Farms standards in service, quality, freshness, safety, and cleanliness

Supervisory Responsibilities
The Bakery Manager is responsible for the overall direction, coordination, and evaluation of the Bakery department. He or she carries out supervisory responsibilities in accordance with Bristol Farms policies and all applicable laws. Responsibilities include interviewing; training & developing employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills
The Bakery Manager is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Bakery Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience
High School diploma or general education degree (GED); college degree preferred; two to three years related experience and /or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms.

Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.

Work Environment
While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate and occasionally loud.