Bank Compliance Officer (Retail Banking)

Job Responsibilities:

• Providing support to all branches in relation to daily operations and administrative matters to ensure smooth operation
• Conducting operational training and inspection on branches

Responsible for handling customer complaints

• to send acknowledgement email and communicate the outcome to the complainant within stipulated timeframe
• to identify the root cause of the problem and course of the action to resolve the complaint
• to record and document the complaint and investigation findings
• to do analysis and submit report to ICCD

Responsible for Anti-Money Laundering related matters

• to provide advisory on AML requirements to branches
• Provision of AML information
• to keep monitoring on KYC progress
• to follow up on AML sample checks
• EDD & STR related work

Responsible for general compliance matters

• Head office and regulatory submission
• Dissemination of regulatory updates
• Provision of compliance advisory
• Monitoring of compliance tasks

Responsible for operational risk management

• BCM related work
• Risk and control self-assessment
• Key risk indicator
• Operational risk event
• Third party risk management
• Business System User Access Review
• Any work assigned from time to time by supervisor or the Management

Job Requirements:

• Bachelor’s degree, preferably in Banking and Finance or related discipline
• At least 1 - 2 years of relevant experience in banking industry
• Candidates with strong sense of responsibility
• Being patient and meticulous
• Fluent in Mandarin to liaise with internal and external stakeholders
• Ability to multi-task and work under pressure
• Good interpersonal skills and communication skills