Bank Customer Service Agents - Q326

Nok Human Capital is hiring Call Center Agents on behalf of one of the largest and most well-known banks in Egypt, ADCB Bank. The role involves handling customer inquiries, providing accurate information, and delivering high-quality customer service in English.

Job Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently
• Respond to customer inquiries regarding banking products and services
• Resolve customer complaints and issues in a timely manner
• Escalate complex cases when needed according to procedures
• Maintain accurate records of customer interactions
• Ensure compliance with bank policies and quality standards

Work Conditions

• Rotational shifts with rotational days off
• On-site work at Mohandessin

Requirements

• Graduates only
• Males only
• English proficiency level B2 or above
• Previous customer service experience is a MUST
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment

Benefits

• Gross Salary: EGP 18,000 – 22,000 (based on experience)
• Social insurance
• Medical insurance
• Opportunity to work with a prestigious international bank