Bank Manager
About Us
Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank’s mission.
Job Summary
The Bank Manager plays a key role in leading a diverse team of bankers within a full-service bank environment who are focused on providing excellent service to our customers.
The Bank Manager is focused on improving the success of their location, which contributes to the overall success of the bank. This position requires an adaptable leader who can balance daily tasks and activities with responsibility for staff development and revenue growth.
Essential Functions
Management & Development
- Lead, coach, and develop employees to achieve individual, department and bank performance goals.
- Regularly provide employee coaching and feedback while holding the team accountable to performance goals
- Manage employees’ work schedules, monitor overtime, and assign tasks as needed
- Train and supervise employees to ensure operational, sales & service, and professional development
- Manage bank location expenses
- Ensure employees adhere to all bank policies and procedures
- Participate in community events
- Develop and maintain relationships with customers and community leaders
- Model a culture of positive employee morale and ownership and
- Model and foster a customer-focused culture
- Guides, mentors, and builds a cohesive team while fostering a highly positive and productive workplace environment.
- Resolve customer complaints and questions
- Support the implementation of a bank wide performance and development process
Operations
- Responsible for operational excellence and soundness of bank location
- Prepare team and location for annual regulatory audits
- Partner with communication team to maximize community impact
- Guide employees in escalated or difficult workplace situations
- Manage staffing, scheduling, and workforce planning.
- Monitor service quality and implement improvements as needed
Sales & Service
- Greet customers and facilitate a welcoming and customer-focused environment
- Process routine customer transactions as well as assist employees with more complex transactions
- Resolve complex customer concerns and escalations.
- Identify opportunities to recommend additional bank products and services
- Respond to customer needs to create positive solutions.
- Generate non-interest income
- Grow market share in both deposits and loans
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.