Bank Officer - MFIB - Sales & Services
Description
Group Company: AU Small Finance Bank Limited
Designation: Bank Officer - MFIB - Sales & Services
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Develop and implement sales strategies to achieve targets for microfinance and banking products.
- Identify and engage potential customers through market research and outreach initiatives.
- Provide comprehensive product information and guidance to customers to facilitate informed financial decisions.
- Manage and nurture existing client relationships to enhance customer retention and satisfaction.
- Ensure adherence to all regulatory and compliance requirements in all sales and service activities.
- Collaborate with internal teams to streamline service delivery and resolve customer issues promptly.
- Maintain accurate records of customer interactions, transactions, and feedback in the bank’s CRM system.
- Conduct regular market analysis to identify trends and opportunities for product improvement and sales growth.
- Participate in training programs to stay updated on new products, services, and industry regulations.
- Prepare and present sales reports and forecasts to senior management for strategic planning.
- Financial Product Knowledge
- Customer Relationship Management (CRM)
- Regulatory Compliance
- Sales Strategy Development
- Market Research and Analysis
- Communication and Interpersonal Skills
- Negotiation and Persuasion
- Data Management and Reporting
- Problem Solving
- Team Collaboration
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is an advantage.
- Minimum of 3-5 years of experience in sales and customer service within the financial services or banking sector.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#