Bank Systems Support Assistant

We will earn our customers' business every day, by being the very best at what we do.

FRANKLIN SAVINGS BANK

Functional Position Description

Bank Systems Support Specialist

Non - Exempt

Service Criteria

All individuals holding positions with Franklin Savings Bank are responsible for conducting themselves in a manner consistent with FSB’s Pledge of Excellence. The Pledge of Excellence describes standards and conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey. All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.

Supervisors, managers, and officers are furthermore responsible for conducting themselves according to the standards set in The FSB Pledge of Leadership, of which they are expected to have a full understanding.

Purpose

In accordance with established policies and procedures, the incumbent oversees timely and proficient core-banking system support for Bank staff while ensuring the integrity and security of all core banking systems so the Bank can best meet the needs of our customers. This position is accountable to the SVP, Senior Information Technology Officer.

Duties and Responsibilities

I. Banking Systems

a. Adhere to departmental checklists and work flow procedures.

b. Support daily bank processing functions and special projects as appropriate.

c. Assist with the installation of new banking systems modules and upgrades.

d. Resolve user problems on banking related systems.

II, Technical Support

a. Provide primary help desk support for bank systems.

b. Contact third party vendors for support and guidance when necessary.

c. Provide support for the Banks Intranet system.

d. Monitor, review and release messages queued in the email filter.

e. Add new and remove departing employees to various banking systems.

III. Training

a. Conduct employee training on banking systems.

SKILLS/EXPERIENCE/TRAINING REQUIRED:

Associates degree with concentration in computer sciences or 3 – 5 years comparable work experience and training.

Must be a logical thinker with extensive familiarity with Fiserv software and a thorough understanding of banking practices.

Good interpersonal and communication skills must be well developed in order to maximize time spent interacting with users and soliciting help from fellow associates.

Must be a flexible team-player with the ability to analyze and prioritize user needs with a focus on Customer First Service.

Must have excellent technical and analytical skills in order to research, test, recommend, and implement new systems and applications.

Good organizational skills are required in order to properly document all system activity.

Must be willing to work in a fast-paced, ever-changing working environment.

A valid driver’s license is required as travel to various branches and training facilities is required as needed.

WORKING CONDITIONS:

Some physical effort is needed in working with materials and supplies, and frequent operation of personal computers requiring dexterity, coordination and visual attention.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description represents an overview of the essential functions of this position. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the bank.

Franklin Savings Bank reserves the right to change the job duties as business requirements dictate. Employees will be expected to perform other reasonably related duties as may be required by Management.

Every employee works for Franklin Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the bank, even if doing so requires actions and responsibilities not listed in the above job description.

Job descriptions are not intended as, and do not create, employment contracts. The bank maintains its status as an at-will employer.

Equal Opportunity Employer/Veterans/Disabled

Updated 8/23/22