Banking Center Manager De Novo

Location: 915 Division St, Nashville, TN

Weekly Scheduled Hours: M-Th 8 -5, F 8-6, Sat 8:30-1:30

SUMMARY

This position is responsible for the overall sales, production, profitability, and regulatory compliance of a newly established (“De Novo”) banking center. The position requires a strong entrepreneurial mindsight and the ability to build a client base, team, and sound operational practices from the group. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

• Launch and grow a de novo banking center from the ground up by consistently prospecting and establishing First Horizon’s presence and reputation within the market.

Sales and business development

• Act as the primary business developer by independently generating leads, pursuing new client relationships, and driving new business in both SMB & consumer segments.
• Lead high-impact sales activities by making proactive sales calls, networking, and actively participating in community events to build a robust pipeline of prospective clients.
• Establish & deepen relationships with key clients & business partners, maximizing opportunities for cross-sell & referral to specialized services like business banking, wealth, and mortgage.

Client experience

• Deliver excellent client experiences by quickly resolving issues and exceeding expectations making the banking center a trusted resource in the community.

Team management

• Recruit, coach, and motivate a high-performing team, instilling a sales-focused, results-driven mentality & ensuring readiness for all client interactions.

Operations, compliance and risk management

• Ensure rigorous regulatory compliance and operational excellence, while managing risks to drive profitability.

Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Demonstrated track record of proactive business development, sales, or launching new ventures or banking centers.
• Strong ability to build & grow client relationships from scratch, with a proven record of exceeding growth targets.
• Excellent leadership & associate coaching skills with a focus on creating a high-performance, sales-driven culture.
• Adaptability, resourcefulness, & drive (and any other descriptor words) – especially comfortable in self-directed environments where initiative & tenacity are keys to success.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.