Banquet Captain

DoubleTree by Hilton is looking for a Banquet Captain to help lead events from set-up to final breakdown. This role is perfect for someone who enjoys hospitality, teamwork, problem-solving, and making guests feel like they are being taken care of.

As Banquet Captain, you will help guide the banquet team during events, support the client experience, and make sure event details are followed with care.

This role includes both on-site and off-site events, so a valid driver’s license is required.

If you are organized, calm under pressure, and ready to lead by example, we would love to meet you.

Job Summary

The Banquet Captain helps make sure each event is set up, served, and broken down the right way. You will be a key point of contact during events and help the team stay focused, prepared, and professional.

Essential Duties and Responsibilities

- Act as Manager On Duty when scheduled

- Maintain standards of food, beverage, and guest service quality

- Always provide professional and courteous guest service; be the face of the brand

- Leads the training of the banquet staff, assigning them to training servers in partnership with the F&B Manager

- Tend to guests’ requests, questions, and complaints in a timely and professional manner

- Serve as the point of contact for associates during an event

- Communicate with staff and effectively execute all details of each Banquet Event Orders (BEO’s)

- Collaborate in conjunction with the kitchen to ensure the vision and plan of the client’s event is met

- Assist team in setting up banquet and conference space; audio visual equipment; food and beverage, and displays/exhibits in conformance to the needs and desires of the client

- Facilitate communication with all departments to determine recent/updated food counts, banquet timing, and set-up arrangements

- Assist in effective control of food, beverage, and labor costs for the Banquet Department

- Assist in monitoring service and satisfaction trends, evaluating and addressing issues, and making improvements accordingly

- Ensure all safety and applicable safety regulations are communicated and adhered to

- Develop and maintain positive relationships with team members, clients, co-workers, and vendors

- Assist with overall audio/video services

- Ensure banquet equipment is maintained, operational, and clean at all times

- Ability to work well with a diverse group of people

Additional Duties

- Complete projects as determined by the Food & Beverage Manager

- Participate in ongoing education and training

- Attend team/department meetings

- Other duties as assigned