Banquet Captain
Posted
Description
Delta Hotels by Marriott Seattle Everett
3105 Pine Street
Everett, WA 98201
BANQUET CAPTIAN
Delta Hotels by Marriott Seattle Everett is seeking a Banquet Captain to lead service for a full calendar of corporate, community, and formal events. Our banquet business ranges from multi-day conferences and working luncheons to large group meals, formal dinners with set protocol, and milestone celebrations. This position is responsible for running each event to the Banquet Event Order (BEO), managing the banquet team’s schedule, directing service, and serving as the main point of contact for clients on the day of their event, while working closely with Sales and the rest of the Delta team. The ideal candidate can adjust to the style of each event, keeps service on schedule, and treats every group with the same level of care.
3105 Pine Street
Everett, WA 98201
BANQUET CAPTIAN
Delta Hotels by Marriott Seattle Everett is seeking a Banquet Captain to lead service for a full calendar of corporate, community, and formal events. Our banquet business ranges from multi-day conferences and working luncheons to large group meals, formal dinners with set protocol, and milestone celebrations. This position is responsible for running each event to the Banquet Event Order (BEO), managing the banquet team’s schedule, directing service, and serving as the main point of contact for clients on the day of their event, while working closely with Sales and the rest of the Delta team. The ideal candidate can adjust to the style of each event, keeps service on schedule, and treats every group with the same level of care.
RESPONSIBILITIES:
- Build and manage the banquet team’s schedule based on the event calendar and staffing needs
- Review BEOs and confirm room setups, menus, timing, and special requests before each event
- Attend and participate in weekly BEO meetings with Sales, Culinary, and other departments
- Maintain consistent communication with the Sales Department and the rest of the Delta team through messaging tools and in person, keeping everyone informed on event details, changes, and follow-up items
- Run tightly timed service for meetings and luncheons so agendas stay on track
- Manage high-volume meal service for large groups efficiently without sacrificing quality
- Lead formal plated dinners, following the order of service, seating, and any ceremony or protocol requirements
- Direct banquet servers and bartenders during setup, service, and breakdown
- Act as the on-site contact for clients, meeting planners, and event organizers, handling requests and changes as they come up
- Coordinate timing with the kitchen so food goes out at the right temperature and on schedule
- Make sure rooms, linens, place settings, and AV are set correctly before guests arrive
- Brief the team before each event on the menu, timeline, and any guest needs
- Oversee responsible alcohol service in accordance with Washington liquor laws
- Train new banquet staff on service standards and procedures
QUALIFICATIONS:
- Minimum of 2 years of banquet or catering experience, including at least 1 year in a lead or captain role
- Experience with plated, buffet, and reception-style service
- Experience running formal dinners and corporate meetings preferred
- Experience building and managing staff schedules
- Ability to read and follow BEOs accurately
- Comfortable using Slack or similar messaging tools for daily team communication
- Ability to lead a team and keep service on schedule during high-volume events
- Professional, courteous demeanor with clients, guests, and coworkers
- Effective communication in English, both written and verbal
- High school diploma or equivalent
LICENSES:
- Valid Washington MAST permit (Class 12) required
- Valid Food Worker Card required
- Full-time
SCHEDULE:
- Variable schedule; Must be available weekends and holidays
RATE OF PAY:
- $20.77 per hour plus gratuities
SUPPLEENTAL PAY:
- Individual Incentives and Bonus Programs
BENEFITS AND PERKS:
- Paid Time Off
- Holiday Pay
- Paycheck Advancement Program
- Hotel Travel Discounts
- Supplemental Insurance
- Employee Assistance Program
- Employee Meals
For eligible employees:
- Insurance - Medical, Dental, Vision, Life and AD&D
- 401(k) Plan with Employer Match
QUALIFICATIONS
Knowledge of:
Knowledge of:
- Principles of providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
- Displays knowledge of safety practices and procedures regarding fire or other emergency situations in the banquet department.
- Food and beverage service standards and appropriate table settings.
- Banquet space and set up procedures and standards.
- Basic mathematical calculations.
Skills and Ability to:
- Physical strength and manual dexterity to operate necessary equipment and perform required duties.
- Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
- Multi-task and maintain composure in a fast paced environment while handling frequent interruptions.
- Manage one’s time in order to meet productivity standards.
- Communicate effectively in the English language with guests and co-workers in order to accurately receive and convey information.
- Wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.
- Acknowledge, understand and abide by company programs, policies, procedures, and brand standards.
- Meet attendance requirements with dependability and consistency.
Education and Experience:
- High school diploma or equivalent.
- Two years banquet/food service or related experience preferred.
Licenses:
- Valid Food Handler Permit required.
- Valid Alcohol Server Permit required.
PHYSICAL REQUIREMENTS:
Heavy Work: Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.
Must be able to stand, walk, bend, climb, lift, carry, crouch, kneel, push, pull, reach, push, pull, stoop, grasp and see.
Heavy Work: Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.
Must be able to stand, walk, bend, climb, lift, carry, crouch, kneel, push, pull, reach, push, pull, stoop, grasp and see.
ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
Drug Free Workplace, Equal Opportunity, E-Verify Employer