Banquet Captain

The Banquet Captain is the on-the-floor leader for events—owning setup, service, and strike to the Banquet Event Order (BEO) and timeline. You’ll brief and direct the team, coordinate with Culinary/Bar/AV, ensure guest satisfaction, and deliver events that are on time, to spec, and polished.

Key Responsibilities

• Pre-Event Leadership: Review BEOs, diagrams, and timelines; assign stations/sections; conduct pre-shift briefings (service standards, allergies, VIPs, safety).

• Setup & Presentation: Oversee room setup per diagrams (tables, linens, serviceware, décor, staging, signage); verify lighting, temperature, and AV cues.

• Service Execution: Lead plated, buffet, family-style, and reception service; manage courses and pacing; coordinate with kitchen on fire times and dietary needs.

• Bar & Compliance: Liaise with bar on service style and counts; uphold responsible alcohol service and ID verification; follow local/state regulations.

• Guest Care & Issue Resolution: Greet hosts/planners, maintain floor presence, anticipate needs, and resolve concerns quickly; document service recovery.

• Team Coaching: Model standards, coach servers and bartenders on sequence of service, tray handling, and table maintenance; ensure side work completion.

• Inventory & Controls: Monitor china/glass/silver/linen usage; minimize breakage; reconcile equipment and rental returns; assist with counts.

• Close & Handoffs: Direct strike and reset; ensure rooms are clean and secured; complete captain’s report, labor sheets, and charge captures; hand off feedback to Sales/Events.

• Safety & Sanitation: Enforce food-safety, hygiene, and OSHA practices; maintain clear egress and proper storage; support emergency procedures.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.