Banquet Captain
Posted Updated 6
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Description
Benefits:
- Competitive salary
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Training & development
- Wellness resources
General Responsibilities:
- Assist in the setup, execution, and breakdown of banquet events.
- Serve as the on-the-floor point of contact for banquet staff during events.
- Ensure all event spaces are prepared according to Banquet Event Orders (BEOs).
- Provide clear direction and support to servers, bartenders, and setup crew.
- Monitor event timelines and communicate any delays or changes to relevant staff.
- Greet and interact with guests in a courteous, professional manner.
- Ensure high standards of cleanliness and presentation throughout the event.
- Support with A/V setup as needed (microphones, projectors, etc.).
- Handle minor guest issues with a service-first attitude; escalate as needed to the Banquet & Event Manager.
- Coordinate end-of-event duties such as clearing, resetting, and basic reporting.
Qualifications:
Education:
- High school diploma or equivalent required.
- Hospitality coursework or certifications a plus.
Certifications:
- TIPS Certification preferred (or willingness to obtain).
- CPR & First Aid helpful, but not required.
Skills & Competencies:
- Friendly, professional demeanor with strong communication skills.
- Team leadership and delegation abilities.
- Detail-oriented and organized under pressure.
- Basic familiarity with A/V equipment (training provided).
- Ability to read and follow BEOs and event timelines.
- Tech-savvy enough to use tools like Google Docs and Sheets.
Experience:
- 1+ year experience in banquets, catering, or restaurant service required.
- Prior lead server or team lead experience preferred.
Supervisory Responsibilities:
- Lead banquet service staff on the floor during events.
- Assist with training new team members.
- Provide feedback to Banquet Manager on staff performance and guest feedback.
Physical Requirements:
- Must be able to lift/carry up to 25 lbs. frequently and up to 50 lbs. occasionally.
- Long periods of standing and walking.
- Ability to bend, kneel, reach, and perform physical tasks during event setup and breakdown.
- Clear vision and hearing for communication and service execution.
Working Conditions:
- Fast-paced, guest-facing environment.
- Indoor and outdoor event settings.
- Flexible availability required, including evenings, weekends, and holidays.