Banquet Captain / Supervisor

Description

• Supervise banquet servers, bartenders, and housemen during setup, service, and breakdown
• Train staff on service etiquette, tray-carrying, menu knowledge, and hotel brand standards
• Inspect servers on their uniform attire compliance, personal hygiene, and punctuality
• Inspect ballrooms, tables, linens and AV equipment to ensure it is clean and functioning well
• Oversees tear-down, food leftover inventory, return AV/equipment to storage, checking of function rooms
• Greet and meet up with event hosts, organizers throughout the function and address their special requests
• Resolve guest complaints and/or service delays
• Check and report any broken or missing items to engineering
• Coordinate and work closely with Sales, F&B team, housekeeping, engineering and AV staff
• Review BEOs, client contracts, floor plans, timeline schedules and special requirements before every event

Requirements

• 2 years of hands-on experience in hotel banquet operations
• Able to work on weekends, public holidays and shifts
• Possess valid Food Safety Certification
• Proactive, meticulous and excellent interpersonal skills