Banquet Event Staff

Q CASINO + RESORT

Banquet Event Staff

BASIC FUNCTION

Banquet Event Staff are responsible for serving food and/or drinks to guests, ensuring guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Banquet Manager
• Supervises: N/A

HOURS OF WORK

• Scheduled hours vary based on business demand between 6:30 AM and 2:00 AM

SPECIFIC DUTIES AND RESPONSIBILITIES

• Set banquet rooms according to event specs including linens, silverware, glassware.
• Greet guests professionally and provide courteous and efficient service throughout the event.
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to event specifications.
• Maintain cleanliness and organization of banquet areas before, during, and after events.
• Communicate effectively with other team members to ensure smooth service.
• Clear tables, replenish beverages, and fulfill guests requests promptly.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food waste.
• Assist in post-event breakdown.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.
• Prior food and beverage experience preferred.

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times.
• Deliver prompt, courteous, and attentive service to all guests.
• Exhibit strong teamwork and collaboration with colleagues and management.
• Adhere to company policies and banquet service procedures.
• Demonstrate strong time management and multitasking skills.
• Ensure accuracy in food and beverage delivery.
• Uphold high standards of cleanliness and organization in the banquet area.
• Respond quickly and effectively to guest inquiries and concerns.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving skills and ability to adapt to changing situations.
• Excellent communication and interpersonal skills.
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 25-50 lbs.
• Ability to bend, stoop, and reach frequently.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.

WORKING ENVIRONMENT AND CONDITIONS

• Inside/Outside work.
• Exposure to varying temperatures.
• Frequent interaction with guests, requiring excellent customer service skills
• Noise levels may be high during events.
• Fash-paced and physically demanding work environment.

EQUIPMENT AND TOOLS

• Coffee and beverage dispensers.
• Cleaning and sanitation supplies.
• Serving Trays and stands.