BANQUET HOUSEPERSON

Position Summary

Ensuring the smooth execution of events, banquets, and conferences in the convention center and outdoor amphitheater. Responsibilities will include setting up and breaking down event spaces, maintaining cleanliness and organization, assisting with food and beverage service, and providing exceptional customer service to the guests.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Sets up banquet equipment for Food and Beverage events, and meeting rooms as specified on Banquet Event Orders.
2. Includes setting chairs, tables, linens, risers, steps, podiums and all necessary banquet equipment requested for group events and meetings, in set ups.
3. Upon the conclusion of banquet events/meetings; breaks down equipment, returns equipment to storage areas, or re-sets room, as necessary.
4. Maintains, cleans, and stores banquet equipment in provided storage areas.
5. Maintains, cleans and organizes banquet equipment and linen storage rooms.
6. Preps, maintains, and cleans amphitheater concession areas.
7. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Preform other work-related duties as assigned.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to follow written instructions from Banquet Event Order.
2. Ability to follow verbal directions as given by Banquet Captain and Convention Center Manager.
3. Organizational skills.
4. Maintains the highest standard of personal hygiene.
5. Ability to work in a fast-paced environment and work with a sense of urgency.
6. Ability to work harmoniously and professionally with co-workers and supervisors.