Banquet Manager

Position Overview:

The Banquet Manager is responsible for the overall planning, execution, and financial performance of banquet and catered events. This role leads front-of-house banquet operations while partnering closely with Culinary, Sales, and Club/Operations leadership to ensure flawless event delivery. The Banquet Manager oversees high-volume events including weddings, corporate functions, galas, golf outings, member events, and seasonal peak programming. Success in this role requires strong leadership, labor management, operational precision, and a commitment to exceptional guest and member experiences.

Responsibilities:

Review and interpret Banquet Event Orders (BEOs) to ensure accurate execution of all event details
Lead pre-event meetings with Captains and banquet staff
Coordinate room setups according to floor plans and event specifications
Ensure seamless execution of plated, buffet, reception, and action-station service
Oversee event timing, service flow, and guest interaction throughout all functions
Serve as primary operational contact during events
Recruit, train, schedule, and supervise banquet captains, servers, bartenders, and support staff
Conduct pre-shift meetings and ongoing coaching
Maintain service standards, uniform compliance, and professional presentation
Evaluate performance and provide corrective feedback when needed
Support a culture of teamwork, urgency, and hospitality
Manage banquet labor budgets to meet cost targets
Forecast staffing needs based on event volume and seasonality
Monitor overtime, productivity, and event-specific labor ratios
Support revenue growth through service upselling and execution excellence
Track and manage banquet supplies, rentals, and equipment expenses
Ensure exceptional service standards at all events
Address guest concerns promptly and professionally
Maintain strong communication with event hosts, wedding planners, and corporate clients
Uphold club/member service culture (if applicable)
Ensure compliance with food safety, sanitation, and alcohol service regulations
Maintain cleanliness and readiness of banquet facilities
Oversee post-event breakdown and reset procedures
Ensure proper storage and handling of equipment, linens, and service ware
Performing any other tasks assigned by leadership

Experience:

Preferred: Three (3) to five (5) year experience as a high-volume banquet/event management or related experience
Preferred: Experience working high volume events (200+ guests, multi room or concurrent events)
Preferred: Experience managing labor budgets and event profitability

Schedule:

Days and start times TBD based on business needs
5-6 day work week
Flexibility to work hours needed based on event schedules

Environment:

Varying temperature controlled environments

Skills:

Physical abilities: May be required to lift up to 35 – 45lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product – such as food trays, glass racks, silverware containers etc.; Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments;
Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
Organizational Skills: Ability to fulfill executive directions in a timely manner; ability to prioritize and meet deadlines
Working in a team based environment: Working independently and as a team player
Quality: Maintain integrity and high standards from all perspectives
Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift