Banquet Manager

Job Title: Banquet Manager

FLSA Classification: Exempt (Salary)

Salary Range: $83,000- $95,000, per annum

Reports to: General Manager

Summary/objective: The Banquet Manager is responsible for ensuring that expectations are met or exceeded for events. The Manager is responsible for coordinating the delivery of food and beverage, and all details pertaining to functions held at Saybrook Point Resort & Marina. The Manager will coordinate with multiple departments and supervise the banquet staff to produce quality dining events, all while interacting with guests as needed to solve problems and ensure guest satisfaction throughout the event.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
• When appropriate, up sell products and services
• Maintain complete knowledge of strictly abide state liquor regulations.
• Check storage areas for proper supplies, organization and cleanliness.
• Review sales for previous day and resolve discrepancies with Accounting. Track revenue against budget.
• Meet with the Chef to review scheduled groups menu and equipment requirements.
• Prepare rooms for use; adjusting lights, sounds volumes, adjust curtains, and temperature as needed before guests arrive.
• Inspect table and bar set-ups, check for cleanliness, neatness and agreement with group requirement and departmental standards, rectify deficiencies with respective personnel.
• Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, and layout; ensure agreement with function order and departmental standards; resolve any problems. Ensure replenishment of items as specified on event orders and requested by group contact.
• Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable.
• Communicate additional meal requirements and special request to the Kitchen.
• Be ready 15 minutes before function begins.
• Attend designated meetings, menu and wine tastings.
• Ensure that unused food is returned to the Kitchen, that designated condiments are broken down and properly stored and that all Banquet supplies are returned to designated storage areas.
• Total all charges for the group function, prepare check and present to group contact for payment.
• Handle void checks in accordance with Accounting procedures.
• Supports properties Green and Safety Teams
• Participates in multiple community events
• Ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This includes ensuring shift controls and procedures are adhered to.
• Review and co-ordinate action to any relevant internal and external audits in order to enhance the environment and achieve positive consistent results.
• Perform all other duties as assigned by management.
• Fully aware of and company with Inns policies and procedures as identified in the procedure manual and handbook.
• Comply with statutory and company requirements for Health and Safety, Food Safety, strictly adhered to and team members are trained accordingly.

Audio Visual Duties

• Assist the Conference Service Manager with conference/meeting arrangements involving audio/visual requirements.
• Positions, installs, and connects equipment, such as microphones, amplifiers, projectors, laptops, and lights.
• Maintains equipment in working condition.
• Makes minor adjustments and repairs to equipment and notifies maintenance personnel when correction of major malfunction is required.

Supervisory Essential Duties

• Supervise the daily operation of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure an optimal level of service, quality and hospitality.
• Prepare weekly work schedule in accordance with staffing guidelines and labor forecasts.
• Conduct pre-function meeting with Servers and review all information pertinent to set-up and service of group.
• Assist Banquet staff with their job functions to ensure optimum service to guests.
• Prepare and submit daily/weekly payroll and tip distribution records.
• Supervise and direct the Banquet associates, including captains and servers.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out.
• Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Conduct all training programs and have regular meetings to increase staff performance and knowledge.

Work environment

• Working conditions are based in a hospitality setting.
• May be indoor or outdoor setting depending on outlet.
• Associates may be exposed to weather conditions prevalent at the time.
• Noise level in work environment is usually moderate to loud.

Physical demands

• To perform this job successfully, the individual must be able to stand, move and work throughout the banquet area and property, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The associate must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Work authorization/security clearance requirements

Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.

Affirmative Action/EEO statement

Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Offered Benefits

Saybrook Point Resort & Marina offers a competitive benefits package designed to support our employees' health, financial well-being, and professional growth. All employees are eligible for our 401(k)-retirement savings plan, Employee Assistance Program (EAP), employee discounts, holiday premium pay for hours worked on designated holidays, and financial assistance through our Employee Relief Fund and Hardship Loan Program. Eligible full-time employees also receive medical, dental, and vision insurance, paid time off, paid holidays, and tuition reimbursement.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.