Banquet Operations Manager

A 5-star luxury hotel in Kuwait is seeking an experienced Banquet Operations Manager – Female Arabic Speaker to oversee banquet operations and ensure the successful delivery of high-quality events, functions, conferences, weddings, and VIP gatherings. The ideal candidate will have strong luxury hotel experience, excellent leadership skills, and the ability to communicate confidently with Arabic-speaking guests and clients.

Responsibilities

• Oversee the daily operations of the banquet department, ensuring smooth execution of events, meetings, weddings, and special functions

• Lead, supervise, train, and motivate the banquet service team to deliver professional and consistent service standards

• Coordinate closely with the Events, Sales, Kitchen, Stewarding, Housekeeping, and Front Office teams to ensure seamless event preparation and execution

• Review event orders, function sheets, setup requirements, guest preferences, and special requests prior to each event

• Ensure all banquet setups, service sequences, table arrangements, equipment, and presentations meet luxury hotel standards

• Act as the main operational contact during events, handling guest and client requirements professionally

• Monitor guest satisfaction and resolve any service concerns promptly and effectively

• Manage staff scheduling, duty allocations, grooming standards, attendance, and performance

• Ensure compliance with hygiene, health, safety, and hotel service standards at all times

• Control operating supplies, equipment, inventory, and breakage while supporting cost-efficiency

• Support departmental budgeting, reporting, training plans, and service improvement initiatives

• Conduct pre-event briefings and post-event reviews to ensure continuous improvement

• Represent the hotel professionally when dealing with VIP guests, corporate clients, and event organizers

Requirements

• Female Arabic speaker required

• Minimum 5 years of experience in banquet operations, with at least 2 years in a managerial or assistant managerial role

• Prior experience in a 5-star or luxury hotel environment is strongly preferred

• Strong knowledge of banquet service standards, event setup, function planning, and large-scale event operations

• Excellent leadership, communication, and team management skills

• Strong guest relations skills with a professional and solutions-focused approach

• Fluent in Arabic and English

• Presentable, confident, and able to communicate professionally with VIP guests and clients

• Flexible to work according to event schedules, including evenings, weekends, and holidays

• Familiarity with hotel systems, event orders, inventory control, and operational reporting is an advantage

What's Offered

• Competitive monthly salary based on experience

• Employment visa and work permit sponsorship

• Accommodation

• Transportation

• Duty meals

• Paid holidays

• Standard benefits per Kuwait labor law, including annual leave, end-of-service benefits, and medical insurance