Banquet Server $15/hour + tips
Banquet Captain
JOB DESCRIPTION
Position Title: Banquet Captain
Reports to: Catering & Events Manager and/or Director of Catering and Events
Supervises: Servers, Bartenders, and Temporary Staff
Position Summary:
The Banquet Captain serves as the on-site operational leader for assigned private and Club events, overseeing event setup, service execution, staff performance, guest experience, and event closeout. This position leads banquet servers, banquet bartenders, and temporary staff while working closely with the Catering & Events, Culinary, Dining, and Beverage teams to ensure each event is executed accurately, efficiently, and to Westwood Country Club’s service standards.
Essential Job Functions: *including but not limited to*
Lead the execution of assigned private and Club events from setup through breakdown, ensuring all event details are carried out accurately, efficiently, and in accordance with Westwood Country Club service standards.
Serve as the on-site operational leader for assigned events, proactively addressing member, guest, and host needs; resolving service or operational concerns; and communicating last-minute changes to the appropriate departments.
Read, interpret, and execute all details outlined in Banquet Event Orders (BEOs), floor plans, diagrams, event timelines, and run-of-show documents.
Conduct pre-shift meetings and assign banquet staff to appropriate service positions and responsibilities, reviewing the event timeline, menu, service style, allergies and dietary restrictions, VIPs, special requests, beverage service, and other pertinent details.
Lead, coach, and train banquet servers and temporary staff in proper setup, breakdown, sequence of service, serving etiquette, member and guest interaction, equipment handling, and established Club standards for professionalism, grooming, hygiene, uniform appearance, teamwork, and conduct.
Communicate closely with the Culinary, Beverage, Catering & Events, Dining, and other operational teams to ensure seamless event execution, including proper timing of food and beverage service, guest count changes, allergies, dietary restrictions, special requests, and program elements.
Inspect assigned event spaces and service areas before guest arrival to confirm proper setup, cleanliness, tabletop presentation, furniture placement, lighting, temperature, signage, equipment, supplies, and overall readiness.
Monitor the guest experience, service quality, and event pacing throughout each function, anticipating needs and making adjustments as necessary to maintain Club standards.
Oversee the proper handling, care, storage, security, and inventory of banquet furniture, equipment, linens, china, glassware, flatware, service pieces, and other departmental supplies; promptly report shortages, damages, breakage, or maintenance concerns.
Manage basic event audiovisual setup and operation, including televisions, projectors and screens, wireless microphones, music playlists, and other approved event technology.
Conduct post-event walkthroughs to ensure assigned spaces are properly cleared, cleaned, reset, secured, and returned to established Club standards.
Complete an accurate Captain’s Report following assigned events, documenting attendance, event execution, member or guest feedback, service concerns, staff performance issues, damages, equipment concerns, and items requiring management follow-up.
Maintain a visible, professional leadership presence throughout assigned events and set the standard for hospitality, urgency, teamwork, organization, and attention to detail.
Assist with departmental training, inventory projects, event preparation, and other Catering & Events operational needs as assigned.
Additional Responsibilities and Job Requirements:
- Demonstrates strong leadership, team-management, and coaching skills, including the ability to effectively guide and redirect employees during service.
- Maintains exceptional attention to detail, organization, and accuracy while executing BEOs, diagrams, timelines, and event specifications.
- Prioritizes effectively and makes sound decisions in fast-paced, high-volume, and high-pressure environments while maintaining composure and professionalism.
- Possesses strong verbal communication and interpersonal skills with a polished, professional hospitality presence.
- Anticipates member and guest needs and resolves concerns promptly, tactfully, and professionally.
- Maintains a strong working knowledge of upscale banquet, dining, and event service standards.
- Collaborates effectively across Culinary, Beverage, Events, Facilities, and other Club departments to ensure seamless event execution.
- Possesses a basic working knowledge of event audiovisual equipment and troubleshooting.
Preferred Education and/or Experience:
High school diploma or equivalent required. Two or more years of banquet, catering, restaurant, hotel, private club, or other high-volume hospitality experience preferred, with previous supervisory or leadership experience strongly preferred. Equivalent combinations of education, training, and relevant hospitality experience will be considered. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Current Food Handler and TABC certifications are required and must be maintained throughout employment.
Physical Demands:
This position involves (on a regular basis) sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, twisting, reaching, climbing stairs/ladders, continuous repetitive motions, sometimes hot/cold and noisy environments, and lifting at least 50 pounds.
Work Environment:
The work environment described here represents the overarching experience of the job but cannot account for extraordinary circumstances. The noise level in the workplace is usually moderate and is typical of a country club environment.
Limitations and Disclaimer: The above job description is meant to describe the general nature and level of work expected to be performed for this role at Westwood Country Club. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for this position. All job requirements are subject to possible modifications and will be reasonably accommodated for individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of other employees. This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow other job-related instruction and perform other job-related duties when requested by their supervisor, a compliance rule for federal and state positions. Listed requirements are representative of the necessary skills and abilities to perform this job successfully. Employee must possess these essential abilities to perform the assigned position proficiently. Continued employment remains on an “at-will” basis.