Banquet Server (part time)

Job Overview

Banquet servers are critical to successful events. Banquet servers ensure each guest receives a memorable experience and receives excellent guest service in a timely manner.

Benefits and Discounts provided to company employees:

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match

Benefits eligibility varies based on position, employment status, and length of service.

Duties and Responsibilities

• Serve food and beverages using established Hotel standards.
• Set up for events including; but not limited to, place settings, décor, buffet lines, table linens, tables, and chairs.
• Complete all IHG and Hotel training.
• Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; check identification of guests appearing to be under 40 years of age.
• Notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Clean and maintain workspace including back hall, carts, storage closets, event space.
• Engage with guests and colleagues using D.A.R.E. to Connect behaviors.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person In Charge (PIC).
• Additional duties as necessary and assigned.

Specific job knowledge, skills, and abilities:

• Strong Problem-solving and reasoning skills.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.
• Communication skills, written or verbal, in the primary language(s) used in the workplace.
• Basic reading, writing, and math
• Ability to navigate necessary software and applications.
• Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam.
• Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation.

Physical demands:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 º F) and kitchens (+110 º F), possibly for one hour or more.
• Must be able to lift and transport items weighing up to 50 pounds on a regular and continuing basis; maneuver carts or equipment weighing up to 250 pounds occasionally.
• Must be able to exert well-paced mobility for up to 8 hours in length
• Must be able to maneuver between tables and in tight spaces.
• Must be able to position self to fulfill cleaning tasks.