Banquet Set Up Houseperson (FT)

SUMMARYAs a Set-Up Houseperson, you will be responsible for the set-up and breakdown of all Banquet and meeting spaces, maintaining the highest standards of cleanliness and organization, and providing outstanding service to guests, residents, members, and departments throughout the resort.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure timely and accurate set-up and breakdown of all Banquet Event Order (BEO) functions, both indoor and outdoor
Maintain exceptional standards of cleanliness in all banquet function spaces, pre-function areas, and storage rooms, including but not limited to carpet, walls, doors, windows, and HVAC units
Maintain banquet storerooms in a neat and organized manner, stocked with appropriate supplies for meetings and food service functions
Transport and store tables, chairs, and other equipment as required
Refresh meeting rooms as needed based on group and event requirements
Ensure compliance with proper grooming and dress standards as set forth by the Employee Handbook
Report to work on time, in uniform, and with appropriate tools
Complete all assignments as requested by the Set-Up Supervisor, Head Set-Up Supervisors, Banquet Assistant Managers, or Banquet Manager
Maintain open communication with supervisor and team members
Ensure familiarity with fire exits, extinguisher locations, and adhere to all safety rules and regulations
Abide by environmental practices of the resort
Work flexible and on-call hours as required, including evenings, weekends, and holidays
Respond positively to instruction and feedback, demonstrating a readiness to assist with additional tasks as assigned
Adhere to and ensure accountability for resort policies, procedures, and standards
Exemplify and model GTRS Core Values in all interactions

EDUCATION/EXPERIENCE

High school diploma or equivalent preferred
Must be at least 18 years of age
Valid Michigan driver’s license and insurable under the Resort’s insurance policy
Must be able to pass a background investigation and drug screen as a condition of employment

OTHER SKILLS AND ABILITIES

Demonstrate eagerness, enthusiasm, and a positive attitude
Ability to work effectively in a fast-paced, team-oriented environment
Strong interpersonal skills and a focus on outstanding customer service
Willingness to learn and grow in the position, striving for continuous improvement
Ability to communicate effectively, follow directions, and adapt to changing requirements

TYPICAL PHYSICAL & MENTAL DEMANDS

Heavy work – exerting up to 100lbs of force occasionally, 50lbs frequently, and 20lbs constantly to lift, carry, push, pull, or move objects
Ability to stand and walk for extended periods of time
Ability to adapt to changing information and requirements as driven by group and meeting room needs
Ability to comprehend and follow instructions
Perform duties under deadlines and changing schedules, remaining focused and professional

WORKING CONDITIONS

Must be able to work in a fast-paced environment in a safe and productive manner
Must be able to work in a fast-paced environment, indoors and outdoors, including exposure to varying weather conditions
Flexibility to work varied hours including evenings, weekends, and holidays
Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
Employee parking proximity to resort entrance varies season to season due to business volume