Banquets AV Attendant

Job Title: Banquets AV Attendant

Department: IT

Reports To: IT & Audio-Visual Operations Manager

Position Summary

The Banquets AV Attendant is responsible for the setup and breakdown, operation, maintenance, troubleshooting of the Club's audiovisual equipment. This position provides technical support for meetings, member events, private functions, weddings, tournaments, and daily Club operations while ensuring reliable audiovisual performance and exceptional service.

Working collaboratively with the IT & Audio-Visual Operations Manager and all Club departments, the Banquets AV Attendant delivers responsive technical support, maintains audiovisual equipment, and ensures seamless event execution that enhances the member and guest experience.

Essential Responsibilities

Audio-Visual Operations

• Coordinate the setup, operation, monitoring, and breakdown of audiovisual equipment for meetings, private events, weddings, tournaments, member functions, and Club programs.
• Ensure audiovisual systems are properly setup and tested prior to each event.
• Operate projectors and drop down or pop up screens, LED displays, microphones, sound systems, video conferencing equipment, digital signage, and presentation technology.
• Provide live technical support during meetings and events to ensure seamless execution.
• Troubleshoot audiovisual issues quickly while minimizing disruptions to Club operations.

Banquet Support

• Coordinate audiovisual requirements with Catering, Food & Beverage, Lifestyle, Golf, Racquets, Aquatics, and other Club departments.
• Assist presenters, members, guests, entertainers, and vendors with audiovisual setup and presentation support.
• Support Banquet Event Orders (BEOs) by ensuring audiovisual requirements are completed accurately.
• Assist with weddings, board meetings, tournaments, holiday events, educational seminars, and Club functions.
• Maintain professionalism and exceptional service throughout all member interactions.
• Ability to understand and carry out requests with an appropriate sense of urgency.
• Strong work ethic, eagerness to learn, and a proactive approach to tackling daily challenges.

Technology Support

• Provide first-level technical support for televisions, conference room technology, AV management systems, presentation equipment, Zoom, Microsoft Teams, and audiovisual devices.
• Assist with troubleshooting wireless presentation systems and conference technology.
• Support digital signage and multimedia displays throughout Club facilities.
• Escalate complex IT or network issues to the IT & Audio-Visual Operations Manager.

Equipment Maintenance & Inventory

• Inspect, clean, maintain, and organize audiovisual equipment and storage areas.
• Perform routine preventative maintenance on audiovisual equipment.
• Maintain accurate inventory of audiovisual equipment, accessories, cables, and supplies.
• Report damaged equipment and coordinate repairs with management.
• Assist with equipment installations, upgrades, and replacement projects.

Administrative Support

• Maintain equipment logs, maintenance records, and inventory documentation.
• Assist with scheduling audiovisual resources for Club events.
• Help maintain departmental Standard Operating Procedures (SOPs).
• Support departmental technology projects as assigned.
• Perform additional duties and special projects as requested.

Safety & Compliance

• Operate audiovisual equipment safely and in accordance with Club policies and manufacturer recommendations.
• Maintain organized, clean, and safe workspaces.
• Follow all safety procedures while installing, transporting, and operating technical equipment.
• Protect confidential Club technology systems and member information.
• Report operational concerns and safety issues promptly.