Banyan Tree Host
About the role
Guest Relations Officers play a pivotal role in upholding Banyan Tree's unparalleled standards of service and excellence. As brand ambassadors, they deliver signature service to guests, ensuring their stay is memorable, comfortable and exquisite.
Key responsibilities
Ensure exceptional guest experiences by being one of the first points of contact for guests
Welcome guests upon arrival and provide a seamless check-in and check-out experience
Assist in addressing guests' inquiries in a prompt and professional manner
Seek to understand guests' needs and offer recommendations regarding dining, entertainment, transportation, and other guest needs
Advise on the various offerings in the Resort and the attractions
Manage guest profiles, process payments, and handle various administrative tasks related to guest services
Prepare and maintain accurate records and reports as needed
About you
Minimum of 1-2 years of experience in a similar capacity in a property of similar standing
Professional Certificate/NITEC in Hospitality Management, or a related field
Exceptional communication and interpersonal skills with the ability to engage effectively with guests and colleagues
Strong problem-solving abilities and attention to detail