保險作業行政人員 (內輔人員)Insurance Administration Specialist (Internal Sales Support)

1.接聽及回覆分行人員或輔銷人員查詢電話
2.外撥電訪(含法定電訪及專案電訪)
3.配合專案執行及系統相關測試作業
4.電訪錄音回聽
5.事務性文書處理
6.其他主管交辦事項

1.Provide phone support and respond to inquiries from branch staff and insurance sales support personnel.
2.Conduct outbound customer calls, including regulatory-required verification calls and project-based customer outreach.
3.Assist in the execution of insurance-related projects and support user acceptance testing (UAT) for system enhancements and implementations.
4.Review and monitor recorded customer calls to ensure service quality and compliance with internal policies and regulatory requirements.
5.Prepare, process, and maintain administrative documentation and records.
6.Perform other duties and assignments as directed by supervisors.