Bar and Restaurant Supervisor

• Provide exceptional customer service; setting the example for all Food & Beverage Staff.

• Ensure smooth and efficient service throughout all assigned venues in the property.

• Supervise employees in the bar and front of the house staff in the restaurant.

• Assist in scheduling, requisitions and allocating staff to ensure appropriate levels of coverage.

• Assist, when necessary, in providing service to customers to ensure the quality of customer service is maintained at all times for our guests.

• Assist in training and development of the staff, coaching, counseling and mentoring.

• Responsible for accurate beverage controls.

• Assist with the monthly inventory as necessary.

• Abides by all State, Federal, and local liquor regulations pertaining to serving alcoholic beverages.

• Continually train staff in policies, procedures, and service standards.

• Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.

• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.

• Must be able to perform all duties as a bartender and waitstaff when needed.

• All other duties as assigned by the Food & Beverage Director.

Uniform:

• Casino issued work shirt.

• Black dress pants/slacks. Pockets must be sewn shut.

• Comfortable no slip shoes.

• Hair must be clean and pulled back.

• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.

Minimum Qualifications:

• Excellent interpersonal, customer service, leadership, communication, analytical, decision-making and problem-solving skills are required.

• Must be knowledgeable of IHS, Wisconsin Health Code, Wisconsin Alcohol, and FDA regulations concerning food service, bar, and cleanliness standards.

• Must be at least 18 years of age.

• Two forms of ID, one of which must be a photo ID.

• Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.

• Must pass a Background Investigation.

• Successfully complete a 60-day probationary period.

• Physically able to perform all aspects of the position.

• Ability to correctly lift and transport objects weighting up to 50 lbs.

• Ability to walk and stand for extended periods of time.

• Ability to work outside of normal scheduled hours and shifts.

• Must be able to obtain a bartender’s license.

• Must have reliable means of transportation to and from work.

• Must be able to interact well with the public and co-workers.

• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.