Bar Supervisor
MAIN SCOPE AND PURPOSE:
To oversee all aspects of Mad Monkey’s restaurant(s) operations to ensure satisfied and loyal customers; to ensure the cleanliness and sanitation of the restaurant as per internal Compliance Guideline and Procedure and resolve customer complaints.
Building strong relationships of leadership internally and with suppliers by ensuring Mad Monkey core values; Curiosity, Positivity, Courage, Sincerity and family spirit have visibility within the business.
Main duties and responsibilities
- Ensure venue opens on time and that they are ready for the business
- Ensure excellence service, allocate and support team throughout the shift to maintain speed and quality of service and cleanliness of the venue
- Keep team passionate, and productive
- Ensure team meet the standards of the restaurant and high performance team
- Maintain operational high standards
- Actively responding to problems and keep the management up to date
- Conduct the performance review to the team as per company’s regulation and guideline
- To follow all Till and cashing up procedure and ensure all team are followed
- Assisting in product quality reviews and assurance of customer satisfaction in the restaurant
- Involve with interviewing and training restaurant team
- Manage team’s schedule to ensure the sufficient team and effective restaurant service
- Checking in on dining customers to enquire about food quality and tasty
- Monitor restaurant’s cash flow and settle outstanding bill
- Monitor stock resturant’s inventory and ensure that all product suppliers and other restaurant essentials are adequately stock.