Barista AM Shift

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The barista is responsible for greeting, selling/order taking, preparing beverages and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Duties & Responsibilities:

• Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.?
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management and report any deviations from policies, procedures, brand standards and regulations to management
• Comply with all guest service basics such as uniforms, name tags and proper guest greeting
• Be knowledgeable on hotel facilities and services to assist guests
• Impress guests with quality and timely service in a pleasant and friendly manner
• Take guest orders promptly
• Prompt preparation of beverages in accordance with prescribed procedures
• Delivery beverages/food to guests
• Report all tips in compliance with company policy and IRS regulations
• Clean equipment and areas
• Restock service items
• Attend department meetings as scheduled
• Perform special projects and other responsibilities as assigned