Barista

Our Baristas function as the direct line to our customers. They are tasked with providing excellent customer service and maintaining a working knowledge of the products we offer. They take customer orders and prepare various items from coffee to tea and pastries as well. Our Baristas work as a team at each location striving to deliver the excellent quality and experience our customers expect from us.

Essential Job Functions

• Greets every customer and exhibits customer first attitude, exuding the 5 Steps of Customer Service
• Maintains punctual attendance
• Follows all recipes and standards - drink builds, cleanliness, workflow and customer service
• Properly operates all brew equipment
• Processes and completes customer’s orders in timely friendly manner
• Understands various barista responsibilities - floater, register, bar, etc.
• Responsible for overall general tidiness of shop / cafe - including service bar, dining room, bathrooms, dish area, storage areas
• Complete deep cleaning tasks as outline in checklists from management team
• Inform leadership team of any maintenance issues in a timely manner
• Properly handle any guest issues or complaints as outlined in the training materials and by leadership team
• Performs other duties as assigned