Barista

The Barista supports Zinnia Cafe and the Holbrook food and beverage experience by providing prompt, accurate and gracious service, consistent beverage quality and a clean, organized cafe environment. This position is expected to represent Holbrook hospitality at a high level by creating a warm, polished and professional dining experience for residents, families, guests and team members.

Act with integrity, professionalism and knowledge to promote Holbrook culture, values and Inspiring Wonder service standards.

• Prepare and serve coffee, espresso beverages, teas, refreshers, retail food items and cafe products according to approved recipes, brand standards and presentation expectations.

• Support the We Proudly Serve Starbucks program by maintaining product consistency, proper merchandising, recipe adherence and cafe cleanliness.

• Use TOAST accurately for order entry, payment processing, item modifiers, resident charges and applicable account procedures.

• Maintain a calm, welcoming demeanor during high volume periods while keeping speed, accuracy and service recovery at a high level.

• Stock coffee, tea, paper products, retail items and grab-and-go items; communicate shortages, quality issues or ordering needs to leadership promptly.

• Follow food safety, sanitation, handwashing, allergen awareness, temperature control and cleaning standards at all times.

• Maintain clean equipment, counters, display areas, condiment stations, storage areas and guest-facing spaces throughout the shift.

• Engage residents and guests by name when possible, anticipate needs and communicate concerns or feedback to leadership.

• Complete assigned opening, closing and side work duties fully before leaving the shift.