Barista - Ionia BIGGBY COFFEE

BIGGBY® COFFEE is a come-as-you-are, be-who-you-are place. It’s where regulars become friends, new connections are made, and everyone is welcomed with energy and fun. If you love people, love to smile, and love a positive environment, BIGGBY® is the place for you.

Learn more about our brand at biggby.com.

Why You’ll Love Working Here

We’re looking for energetic, dedicated people who want to grow, have fun, and take pride in creating an amazing customer experience. BIGGBY® is a Michigan-based company where our team members learn how to craft specialty beverages, build friendships, and grow personally and professionally.

We offer:

• Flexible scheduling
• Free coffee
• Discounts on food and merchandise
• Opportunities to try new products before anyone else
• Growth and advancement opportunities
• Annual raises
• Sick pay & holiday pay
• Direct deposit
• Health insurance
• 401(k) available after 1 year*
• 39% off tuition at Davenport University
• Trip scholarships to visit the coffee farms with members of the BIGGBY COFFEE Team to see where our coffee is grown!
• A workplace committed to growth, value, and belonging

Role Overview

This customer-facing role focuses on delivering excellent service, crafting high-quality beverages, and living BIGGBY® and Pavilion Ventures’ cultural values every day.

What You’ll Do

Live Our Values

• Practice and demonstrate PERC, BIGGBY® Cultural Values, and Pavilion Ventures Core Values:
  • Make Friends
  • Share Great Coffee
  • Be Yourself
  • Have Fun
  • Love People
  • Energetic, Fun, Family
  • Dedicated and Passionate
  • Customer Focused
  • Always Be Growing

Deliver Great Customer Experiences

• Create a welcoming, friendly, and energetic atmosphere
• Engage customers genuinely and enthusiastically
• Help customers build customized drink and food orders
• Maintain energy levels higher than the customers you serve

Prepare Quality Drinks & Food

• Memorize and follow BIGGBY® flavor rules and recipes
• Prepare hot, iced, and frozen beverages (lattes, crème freezes, mocktails, tea, etc.)
• Prepare food items (bragels, bagels, muffins, etc.) correctly and consistently

Follow Systems & Position Priorities

• Memorize and execute the BIGGBY® Position Priorities
• Follow beverage-making, cleanliness, and safety procedures

Maintain Store Standards

• Practice proper cash handling
• Clean and sanitize work areas, equipment, lobby, dishes, and counters
• Show up on time and in proper uniform
• Support the team with additional tasks as assigned

Reasonable accommodations may be provided for individuals with disabilities.

Who Thrives Here

You’ll be a great fit if you’re:

• Energetic, friendly, and upbeat
• Able to multitask in a fast-paced environment
• Comfortable following directions and established procedures
• Reliable and consistent with attendance
• Excited to grow and learn
• A believer in high standards and great customer service

Requirements

• Must be able to complete the New Barista Training Program
• Available to work 15–20+ hours per week, including weekend availability
• Ability to perform physical tasks related to the role (standing, lifting, bending, etc.)