Barista

Barista

About Shanty Creek Resorts

Shanty Creek Resorts is committed to providing our guests with a unique Up North experience. Our friendly and caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe that honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment allow us to grow and strengthen our business.

About the Role

The Barista plays an important role in creating a welcoming and enjoyable experience for our guests. This position is responsible for preparing and serving high-quality coffee, tea, and other beverages while providing friendly, professional service.

The Barista will take guest orders, offer recommendations based on individual preferences, maintain a clean and organized workspace, and help ensure that ingredients and supplies are properly stocked. This role requires attention to detail, strong customer service skills, and the ability to work efficiently in a fast-paced environment.

Ultimately, the Barista contributes to overall guest satisfaction by delivering quality beverages and exceptional service with every interaction.

Minimum Qualifications

• High school diploma or equivalent.

• Previous customer service experience, preferably in the food and beverage or hospitality industry.

• Ability to work effectively in a fast-paced environment.

• Strong communication and interpersonal skills.

Preferred Qualifications

• Previous barista or coffee service experience.

• Barista training or certification.

• Experience using point-of-sale (POS) systems.

Responsibilities

• Prepare and serve a variety of coffee, tea, and specialty beverages according to established recipes and guest preferences.

• Greet guests, take orders, answer questions, and provide beverage recommendations.

• Deliver friendly, professional, and timely guest service.

• Maintain cleanliness and organization of the beverage preparation area, equipment, utensils, and guest-facing spaces.

• Follow established food safety, sanitation, and beverage preparation standards.

• Monitor inventory levels and communicate supply needs to management.

• Restock ingredients, cups, condiments, and other supplies as needed.

• Accurately process guest transactions using the point-of-sale system.

• Collaborate with team members to provide efficient service and maintain a positive work environment.

• Assist with opening, closing, and other operational duties as assigned.

Skills

Guest Service: Demonstrates a friendly, welcoming approach and provides professional service during every guest interaction.

Communication: Clearly communicates with guests and team members while listening carefully to orders, questions, and special requests.

Multitasking: Effectively manages multiple orders and responsibilities while maintaining accuracy and timely service.

Attention to Detail: Consistently follows recipes, presentation standards, and guest specifications when preparing beverages.

Professionalism: Maintains a positive attitude, dependable work habits, and a professional appearance and demeanor.

Patience and Composure: Remains calm and courteous during busy periods and when responding to guest questions or concerns.

Physical Stamina and Repetitive Motion: Able to perform repetitive tasks associated with beverage preparation and maintain an efficient workflow throughout the shift.

Teamwork: Works collaboratively with coworkers and other departments to support smooth operations and a positive guest experience.