Barista - Soft Parade/ Meddle/ Sleep Walk
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Description
Dark Matter Coffee Barista Position Description
Customer Experience
A DMC Barista operates and maintains retail stores while representing all DMC core values. This position must engage and execute all tasks and development training given by their respective Store Manager (SM) and Assistant Manager (AM). This job requires some heavy lifting up to 60 lbs.
The Barista position is hourly tip-eligible, with a starting pay rate of $16.00/hr for tipped shifts and $16.20 for all untipped training shifts. After 90 days, Baristas are eligible for comprehensive health insurance that includes medical, dental, vision, accident, critical illness, STD/LTD, and voluntary life insurance. Additionally, we provide 401(k) options and financial planning support for all employees.
A DMC barista excels in the areas of:
Customer Experience
- Makes each customer welcome, greets each customer as they arrive and bids farewell as they leave
- Takes an empathetic approach to cafe operations
- Meets all customer inquiries with kind and genuine explanations; creates a safe and open environment for exchanging thoughts
- Curates musical choices tastefully to create good vibes, taking into account such factors as the time of day and present audience
- takes pride in being a member of the DMC family
Teamwork
- Arrives on time, ready to work; has a range of available hours
- Communicates openly with coworkers; anticipates the needs of others based on changing demands of the cafe
- Is self-motivated to practice bar skills, engage customers, and initiate side work and cleaning tasks
- Takes personal responsibility for being an exceptional member of the team
Knowledge
- Possesses a natural curiosity and actively seeks new information to develop an adaptive command over our ever ever-changing portfolio
- Fills out at least one QC report at every opportunity (at least one per shift); tastes everything ever served and/or sold as retail to expand palate and coffee knowledge
- Hypothesizes and experiments; invite everyone around to taste and partake in discussion
Technical Skills
- Balances flow of positions on the floor (register, barback, bar, etc.)
- Maintains cleanliness of work areas even during busy hours
- Proficiency over espresso bar and brewing skills, including handcraft methods
- Practices and builds skills to cultivate confidence and consistency
As a DMC barista, you are a bridge connecting the world of Dark Matter to the World at Large. Be prepared to smile, learn, engage, and grow. DMC baristas are coffee rockstars with hearts of gold.