Bartender

Company description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job description

As a bartender at Hawar Resort by Mantis, you will be responsible for preparing and serving a wide variety of beverages, both alcoholic and non-alcoholic, to guests while providing a welcoming and engaging experience. This role requires excellent knowledge of cocktail recipes, attention to detail, and strong customer service skills. You will create a memorable bar experience by ensuring prompt, courteous service and a friendly atmosphere for all guests.

What is in it for you

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you.
• Ignite your skills with our cutting-edge academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful corporate social responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights.

Key responsibilities

• Customer service: Greet customers promptly and courteously, ensuring a welcoming and friendly environment.
• Order taking and recommendations: Take beverage orders from customers and waitstaff, provide recommendations, and upsell beverages when appropriate.
• Beverage preparation: Prepare and serve a variety of beverages, including coffee, tea, and specialty beverages, according to standard recipes.
• Innovation and menu development: Create new and innovative beverages to enhance the beverage menu.
• Presentation and quality control: Ensure the correct glassware, garnishes, and presentation for each beverage, maintaining high-quality standards.
• Cleanliness and organization: Maintain the cleanliness and organization of the bar area, including countertops, sinks, and storage areas.
• Inventory management: Restock and replenish bar supplies, perform regular inventory checks, and notify management of any shortages.
• Compliance and safety: Follow all health and safety regulations, ensuring proper handling and storage of ingredients.
• Payment processing: Process customer payments accurately, including cash, credit, and debit transactions, and balance the cash register at the end of each shift.
• Collaboration and teamwork: Work closely with the waitstaff and kitchen team to ensure smooth service and participate in team meetings to contribute to a positive work environment.

Qualifications

• Communication skills: Strong communication and interpersonal skills, with a focus on guest service.
• Adaptability: Ability to work in a fast-paced environment, maintaining a positive and professional demeanor.
• Menu knowledge: Knowledge of food and beverage menu items, including dietary restrictions and preferences.
• Attention to detail: Ability to follow service procedures accurately.
• Flexibility: Ability to work shifts, including evenings, weekends, and holidays.
• Educational background: A hospitality-related certificate or training is preferred but not required.

Additional information

Our commitment to diversity and inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

About Mantis Collection: Mantis is a boutique hospitality group founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland, which he developed into a widely acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where people and nature could co-exist sustainably. From this initial success, the Mantis model was developed worldwide, with the understanding that consumers could use the Mantis portfolio as a mark of quality, consistency, and character. Today, the diverse portfolio of handpicked properties links up to create travel journeys, offering guests the opportunity to experience the essence of each location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, and dare to challenge the status quo!