Bartender

WORK IN HIGH-VOLUME, TEAM ORIENTED, FAST-PACED ENVIRONMENT WHILE KEEPING FOCUS ON THE GUEST EXPERIENCE.

BARTENDERS PLAY A CRUCIAL ROLE IN THE “PARTY” WE THROW NIGHTLY AND THEREFORE THE WARM WELCOME MUST BE ADHERED TO, WHICH INCLUDES: SMILING, EYE CONTACT, GREAT MOOD & POSITIVE ENERGY.

DELIVERING CONSISTENT EXCEPTIONAL GUEST SERVICE THROUGH:

• Always greet guests with a warm, sincere smile. When busy, a smile and eye contact should be made immediately to let guests know that you will be right with them. Guests should be greeted within 30 seconds and a drink served within 2 minutes.

• Create Energy – Participate in dynamics at the appropriate level and part of day.

• Always have clean food menus behind your bar and hand a menu to each guest. SUGGESTIVELY sell food.

• Ensure food is at bar within 10-12 minutes after you place your order. Notify manager if variance occurs.

• Take beverage orders from guests and Cocktail Hostesses.

• Drink production to standard, glasses properly iced – 1 ¼ oz use 1 ¼ oz jigger, break pour; 1 ½ oz rocks use ¾ oz. jigger twice.

• Bar tops kept dry and clean.

• Ashtrays wiped out when cigarette butts appear – no more than 2.

• Look for signs of impairment and only serve liquor to guests 21 years and older.

• Always be aware of sales and cash handling procedures.

• Always follow ALL guidelines in the credit card procedures.