Bartender

Essential Duties and Responsibilities

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all duties that may be assigned.

· Greets guests in a friendly and professional manner. Maintains a pleasant, safe, and family-friendly atmosphere in bar area at all times.

· Provide exceptional customer service by building positive relationships and ensuring an enjoyable experience.

· Monitor guest satisfaction and promptly address concerns or escalate issues when needed.

· Prepare and serve alcoholic and non-alcoholic beverages according to recipes and standards. Follows approved recipes and measured pouring at all times.

· Knowledgeable about every alcohol and ingredient behind the bar, including all food and wine menus.

· Responsible for adhering to ABC regulations and established policies and procedures regarding any and all alcoholic beverage sales.

· Record drink orders accurately and immediately after receipt into register system.

· Accept guest payment, process credit card charges, and make change (if applicable)

· Verify guest age and comply with all applicable alcohol service laws and company policies.

· Accurately process cash, credit card, and member account transactions.

· Maintain a clean, organized, and fully stocked bar area including counters, sinks, utensils, shelves, and storage areas. Monitor inventory levels and notify management of product shortages. Assists the restocking and replenishment of bar inventory and supplies.

· Promote food, beverage, and special event offerings to enhance the guest experience.

· Work collaboratively with servers, kitchen staff, and management to ensure seamless service.

· Takes orders from guests and beverage orders from servers, assumes table service as necessary in bar area. Clear and reset tables in bar area. Run/receive and serve food orders to guests seated at the bar.

· Operate outdoor/event bar duties as scheduled.

· Report all equipment problems and bar maintenance issues to the Food and Beverage Manager

· Responsible for all culinary prep daily, prepared in a sanitary and professional manner.

· Knowledge of all specialty cocktails, daily specials, and seasonal bar items

· Prepare garnishes for drinks and replenish snacks for bar guests.

· Adhere to department checklists, par sheets, daily cleaning lists, side work etc.

· Documents and reports on any guest behavior that is deemed unruly or threatening.

· Follows opening and closing procedures including coordinating the closing of the building with HVLA security.

· Follow all health, safety, sanitation, and responsible alcohol service guidelines.

· Maintaining all necessary and/or required certifications and training, including ABC, ServSafe and any others as required by HVLA.

· Attend regular mandatory bar training and adhere to policies and techniques covered.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Ability to work weekends, days, evenings, night, and holidays.

· Excellent verbal and written communication skills.

· Must be 21 years of age.

· Excellent organization skills, accuracy, and attention to detail.

· Ability to promote safety and ability to abide and enforce safety standards.

· Strong analytical skills.

· Ability to manage and prioritize projects under tight time constraints.

· Ability to maintain positive work atmosphere by communicating effectively with guests, management, and peers.

· Strong motivational skills.

· Food and adult beverage knowledge and experience.

EDUCATION and/or EXPERIENCE

High School Diploma/GED. Minimum of 2 years’ related experience and/or training. Previous bartending experience preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten (10) pounds and occasionally lift and/or move up to forty (40) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to outside weather conditions and extreme heat. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and fumes or airborne particles. The noise level in the work environment is usually loud.

We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law. We value diversity and are dedicated to fostering an inclusive environment for all employees and applicants.