Bartender - The Markham Hotel

The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to customers in a friendly and efficient manner. This role involves maintaining the bar area, providing excellent customer service, ensuring compliance with safety and legal regulations, and creating a welcoming environment for guests.

Key Responsibilities:

1. Beverage Preparation and Service:

• Prepare and serve alcoholic and non-alcoholic drinks according to standard recipes and guest preferences.
• Mix, garnish, and serve beverages quickly and efficiently, ensuring consistency in taste and presentation.
• Offer suggestions to customers on drinks based on preferences and current menu offerings.
• Ensure that all beverages are served in the appropriate glassware and garnished correctly.

2. Customer Service:

• Greet and interact with customers in a friendly and professional manner.
• Take drink orders from customers at the bar or through waitstaff and provide attentive service throughout their visit.
• Engage with customers, make recommendations, and create a welcoming atmosphere.
• Handle guest complaints or concerns promptly and professionally.

3. Cash Handling and POS Operation:

• Accurately process transactions using the point-of-sale (POS) system, including cash, credit cards, and other forms of payment.
• Ensure all charges are correctly entered into the system, and provide customers with accurate receipts.
• Maintain a clean and organized cash register and ensure all tips are reported according to company policies.

4. Bar Maintenance and Organization:

• Keep the bar area clean, stocked, and organized, including countertops, shelves, and storage areas.
• Replenish stock and supplies as needed, including alcohol, mixers, garnishes, and glassware.
• Clean bar equipment, glassware, and utensils, ensuring everything is sanitized and ready for use.
• Empty trash and dispose of waste in accordance with health and safety regulations.

5. Compliance and Safety:

• Ensure all alcohol service is in compliance with legal drinking age laws and company policies.
• Monitor and manage intoxicated customers, refusing service when necessary, and ensuring that no illegal or unsafe behavior occurs.
• Maintain knowledge of alcohol laws and ensure proper identification is checked when serving alcohol.
• Follow all health and safety guidelines to ensure the safety of both customers and staff.

6. Inventory Control:

• Monitor inventory levels for liquor, beer, wine, and other bar supplies.
• Assist in tracking stock and notifying the bar manager or supervisor when supplies need to be reordered.
• Ensure proper storage of alcohol and perishable items.

7. Team Collaboration:

• Work closely with waitstaff, kitchen staff, and management to ensure smooth operations and efficient service.
• Communicate clearly with team members to ensure orders are accurately delivered and guest needs are met.
• Assist in training new bartenders or barbacks as needed.

8. Event Support:

• Assist in setting up and preparing for private events, happy hours, or special promotions.
• Serve drinks at special events, ensuring quick and efficient service in a high-volume setting.