BDC ASSOCIATE- Subaru
Summary
Handles customer inquiries, schedules appointments, and follows up on leads for a Subaru dealership in Jacksonville, FL, using phone and email to drive sales and customer satisfaction.
Are you ready to bring your sales expertise to a thriving dealership and elevate our customer service to new heights? At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!
What’s in it for you:
- A competitive pay structure and incentives that let you shine in the spotlight.
- A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.
- Ongoing training and development opportunities to fine-tune your sales skills.
- A work culture that celebrates diversity, creativity, and innovation.
- Opportunities to access a fleet of top-of-the-line vehicles.
- Exclusive employee discounts on vehicle purchases, parts, and services.
- Are you an experienced BDC associate? Ask about our sign on bonus!
Key Responsibilities:
- Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.
- Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.
- Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.
- Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.
- Keep up with automotive trends, product features, and industry knowledge.
- Understand vehicle features, compare models, and stay updated on inventory.
- with past and potential customers, suggest trade-ins, and respond to inquiries with a personal touch.
- Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.
- Forecast and achieve monthly sales targets while staying informed about dealership inventory.
- Actively develop leads through phone, mail, and in-person interactions.
- Deliver vehicles, clearly explain features, warranties, and paperwork.
- Commit to exceptional customer service and be ready to take on additional tasks as needed.