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Hanania Automotive Group

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BDC MANAGER- Westside Hyundai

Open 31d

Job Summary:

The Internet Sales Manager helps reinforce the Hanania brand and culture, exuding a positive attitude and high energy while directing the internet sales portion of the dealership.

Supervisory Responsibilities:

  • Provides direction, coordination, and evaluation of Internet Sales Associates.
  • Provides support with discipline and termination of direct reports as needed and in accordance with company policies.

Duties & Responsibilities:

  • Connect with prospective customers via phone and email to set and confirm appointments, following up on no show customers.
  • Utilize a prospect development system through the Customer Relationship Management software (eLead).
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Meet customer appointment goals.
  • Transfer online leads to Sales team seamlessly.
  • Partner with Sales Management Team to provide near-real-time quotes to customer inquiries.
  • Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
  • Perform other duties as assigned.
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