BDC Service
Outbound Call Center Representative
Safford Automotive Groups Service BDC is looking to add a new division in 2024! This new area will be outbound centered and focused, prioritizing calls, texts and email communications.
As an Outbound Call Center Representative, you will be the main liaison between our company's current and potential customers for 18 Safford and Safford Brown locations. We will incorporate several more in over the coming months.
In this position, you will be directly interacting with our customers in regards to the following areas and more:
- 1st Service Appointment
- Next Service Appointment
- No Next Appointment Scheduled
- Declined Services
- Manufacturer Safety Recalls
- Service Visit Follow Up
- CSI Reminder
- Vehicle Alerts
- Pre Paid Maintenance
- Expiring Maintenance Packages
- Loyalty Risk ( 12 months no service)
- Special Order Parts ( as needed )
- Confirmations ( as needed
No previous experience is required for this position however we ask that you bring a foundation of:
- Having a positive personality
- Ability to be a team player
- Pay high attention to detail
- Reliable
- Dedication to learning and applying new knowledge
- Follow directions
- Be able to adhere to a process