BDC Service -Vernon Ford

Answers phone inquiries and ensures that the dealership actualizes its maximum profit potential service appointments

• Communicates effectively with Phone customers and books service appointments
• Has thorough knowledge of all dealership products and services.
• Assists guests in selecting services by asking questions and listening carefully to their needs.
• Checks emails frequently and responds to inquires immediately. Delivers messages intended for other departments promptly. Notifies customer that their messages have been forwarded to the appropriate person for prompt attention.
• Maintains a safe work environment.
• Maintains a professional appearance.
• Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.
• Determine management, production and quality requirements by asking questions and listening.
• Attend Sonic meetings as requested.
• Maintain a follow-up system that encourages follow through with assigned project
• Report to Sales Manager regarding objectives, planned activities, reviews and analyses.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.