Beauty Advisor
Overview of the role
The beauty advisor is responsible for advising customers on beauty products and assisting in sales through knowledgeable and engaging interactions. The role involves maintaining high standards of customer service, ensuring product knowledge, and driving sales by promoting featured products and services. The beauty advisor also plays a role in merchandising, maintaining stock, and complying with operational procedures to enhance the store's effectiveness and profitability.
What you will do
Sales and customer engagement
Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers.
Assist customers in locating, selecting, and purchasing desired products based on their preferences.
Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase average transaction value (ATV).
Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards.
Stock and merchandise management
Monitor availability of GOBE products and update reports on product shelf life.
Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
Timely display all products following set planograms and guidelines.
Replenish products on display as needed with complete shelf tag price and price tags.
Operational compliance and standards
Maintain cleanliness and orderliness of the assigned area.
Comply with all set customer service standards, including smile and greet and offers basket.
Prepare and set up store promotions using marketing collaterals effectively.
Monitor and update price changes and shelf/price tags as needed.
Strictly comply with company policies, including attendance, punctuality, and grooming standards.
Personal development and team collaboration
Accomplish MFP and PDP on time.
Participate in and implement agreed employee engagement survey action plans.
Develop leadership and problem-solving skills.
Proactively contribute with a good team spirit and take initiatives.
Required skills to be successful
- Customer service excellence and empathy with strong relationship skills.
- Proficiency in retail operations and stock management.
- Leadership and problem-solving capabilities.
- Integrity, trustworthiness, and the ability to deal with ambiguity.
What qualifies you for the role
- High school diploma or equivalent; degree not essential.
- Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.
- In-depth knowledge of fashion/beauty industry and trends.
- Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.
- Excellent customer service, empathy, and results orientation.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.